Lunch & Learn with Bryan Oglesby from BBB

Description

Turning Complaints into Loyalty: Building Trust with Customers

Join us this Wednesday for a Lunch & Learn presentation with Bryan Oglesby on a critical topic for every business: turning customer complaints into opportunities for growth.

A recent survey shows that 83% of customers remain loyal to businesses that resolve complaints effectively. When handled properly, complaints don’t just restore your reputation—they can create lasting trust and loyalty.

In this session, Bryan will discuss:

• Why resolving complaints is one of the most powerful tools for strengthening your reputation
• How to treat trust as a skill you can develop and refine
• Practical steps to transform dissatisfied customers into your most loyal advocates

Your reputation is your livelihood—don’t miss this opportunity to learn strategies that help your business not just survive, but thrive